National Record Retrieval is honored to announce that we have been named the recipient of the 2026 MTMP Legal Services Innovation Award.
Presented by Mass Torts Made Perfect (MTMP), the award recognizes organizations that are helping advance the legal industry through innovation, service, and a commitment to helping plaintiff law firms succeed.
For our team, this recognition is especially meaningful because it reflects something we have believed since National Record Retrieval was founded: innovation in legal services isn’t simply about adopting new technology. It’s about finding better ways to solve problems for the firms we serve.
That means combining technology with experienced people, standardized processes, responsive service, security, compliance, and a genuine understanding of how plaintiff firms operate.
And ultimately, it means helping attorneys spend less time managing medical records and more time building cases and advocating for their clients.
In mass tort and personal injury litigation, medical records are often the factual foundation of a claim.
Before a case can move toward litigation, settlement, expert review, or resolution, attorneys need confidence that the medical history is complete, organized, and accessible.
As plaintiff firms manage larger inventories and increasingly complex medical evidence, record retrieval has evolved from an administrative function into a strategic part of case operations.
Delays in obtaining records can affect intake, screening, plaintiff fact sheet completion, expert review, settlement preparation, and damages evaluation. Incomplete or poorly organized records can create additional work and unnecessary risk.
That is why the right retrieval and review partner matters.
At National Record Retrieval, our goal is not simply to obtain documents. We help firms turn medical information into organized, actionable data that can support decisions throughout the lifecycle of a case.
Technology plays an important role in modern medical record retrieval and review, but technology by itself isn’t innovation.
The real opportunity is using technology to eliminate unnecessary work, improve consistency, increase visibility, and help legal teams make better decisions sooner.
For high-volume litigation, one of the biggest challenges isn’t simply the number of records. It’s the complexity and inconsistency involved in managing thousands of cases across hundreds of healthcare providers, each with different systems, processes, requirements, formats, and response times.
When retrieval, review, quality control, and case management operate as disconnected processes, inefficiencies multiply.
The firms successfully scaling their operations are increasingly looking at these functions as an integrated workflow.
That means:
This is the approach that continues to guide our innovation at National Record Retrieval.
Technology can help identify diagnoses, treatment patterns, injury indicators, timelines, and potential red flags quickly. That can help firms evaluate cases faster and identify important information earlier in the litigation process.
But technology doesn’t replace the need for experienced human review.
A knowledgeable reviewer can validate technology-generated findings, apply litigation-specific judgment, recognize context and nuances, and identify issues that automated systems may overlook.
We believe the most effective approach is technology empowered by people—not technology instead of people.
That philosophy is central to how we continue to develop our retrieval and review solutions.
Medical records contain some of the most sensitive information a law firm handles.
That makes security, compliance, transparency, and accountability essential components of any legal services solution.
For plaintiff firms, innovation only creates value when they can trust the system and the partner behind it.
That means understanding how information is protected, who has access to it, how requests are managed, and what quality controls are in place.
It also means providing transparency throughout the process—from request status and expected turnaround times to communication about provider issues or other obstacles.
At National Record Retrieval, we believe a legal service provider should function as more than a vendor completing assigned tasks.
The right partner becomes an extension of the firm’s operations.
That means adapting to each firm’s workflow, providing customized solutions, supporting integrations, maintaining consistent quality, and taking ownership of results.
As litigation progresses, the value of organized medical information extends far beyond the initial retrieval request.
Well-structured medical records and reviews can support:
Rather than repeatedly searching through the same records for different purposes, firms can benefit from standardized medical data that supports the entire lifecycle of a case.
That is where record retrieval and review can become a true strategic asset rather than an operational obstacle.
While we are incredibly proud to receive the 2026 MTMP Legal Services Innovation Award, we view this recognition as a reflection of the people behind National Record Retrieval.
Our team brings together experience, technology, operational expertise, and a commitment to exceptional client service every day.
Their dedication is what makes it possible for us to continuously improve how medical records are retrieved, reviewed, organized, and delivered to the law firms that depend on us.
And this recognition also belongs to our clients.
We are deeply grateful to the plaintiff law firms that trust National Record Retrieval to operate as an extension of their teams. Their feedback, challenges, and evolving needs continually push us to improve.
Our clients challenge us to raise the bar—and we wouldn’t have it any other way.
The demands facing plaintiff law firms will continue to evolve.
Case inventories will grow. Medical data will become more complex. Firms will demand greater efficiency and visibility. Technology will continue to transform how information is collected and analyzed.
But one thing will remain constant: law firms need reliable partners who understand both the technology and the business of litigation.
That is what innovation means to us.
It means using technology thoughtfully. It means maintaining human oversight. It means building scalable workflows. It means protecting sensitive information. It means delivering accurate, organized information that attorneys can actually use.
Most importantly, it means helping plaintiff firms operate more efficiently so attorneys can focus on what they do best—advocating for their clients.
We are sincerely grateful to the MTMP community for recognizing National Record Retrieval with the 2026 Legal Services Innovation Award.
This is an incredible honor for our entire team, and it reinforces our commitment to continuing to develop secure, transparent, responsive, and accountable solutions for plaintiff law firms.
Thank you to MTMP, our clients, and the entire National Record Retrieval team for being part of this journey.
We look forward to celebrating this milestone with you at the MTMP Fall Conference in Las Vegas this October. You can register for the event here.
If your firm is looking for a more efficient way to manage medical record retrieval and review, we’d welcome the opportunity to talk.
Visit National Record Retrieval, call 317-564-0114, or email info@nationalrr.com to learn more about how we can help your team retrieve, organize, and understand the medical evidence behind your cases.
