National Record Retrieval is not just a records retrieval company…they are THE records retrieval vendor that everyone should use. Customer Service is outstanding. Their portal is extremely user-friendly and easy to navigate. Requesting records or medical summaries, paying invoices-everything is designed to be a smooth and stress-free process.
I highly recommend National Record Retrieval. I have been a client for a number of years and NRR always goes above and beyond to deliver exceptional service and records for my clients. When compared with other companies in the medical records space, I have experienced much better results with NRR and look forward to continued success.
Working with National Record Retrieval has been a transformative experience for our business. Exemplary in service, and making a tedious, time-consuming aspect of our law firm incredibly efficient, they are absolutely top-notch in every regard. From the moment we partnered with NRR, we were met with a dedicated team that made communication seamless and efficient. Every query was addressed in a timely manner, and their willingness to go the extra mile has made our collaboration not just easy, but enjoyable.
As our firm transitions to a new CMS, NRR has the advanced capability to integrate with systems such as Filevine, Smart Advocate, and Litify. This platform integration will undoubtedly streamline our workflow and save our hard-working team countless hours, allowing us to focus on what truly matters: serving our clients effectively.
The real standout of our partnership with NRR has been their incredible team members. Albert Ong has been instrumental in connecting our team with the right people along the way, and each individual we have worked with has displayed incredible professionalism and expertise and has ensured that we have a dedicated point of contact every step of every request and every project. Their collaborative approach to a professional partnership has fostered a productive atmosphere with unmatched customer support. We are grateful for our partnership with NRR and cannot recommend them highly enough.
I have been working with National Record Retrieval for a little over a year now and my team is so happy with them. They are up front about costs/capabilities, they are incredibly responsive and great to work with. We have direct contacts that we are able to reach at any time and we have real relationships with them. We have worked with a lot of vendors, and they rarely live up to the hype, NRR far exceeds it. I really appreciate the care they extend to my team and the work they put in for our clients.
I’ve been utilizing National Record Retrieval for my record retrieval needs since 2015. Having sent 75,000+ record requests across 25+ litigations to the NRR team, I can confidently say their consistency and customer service is unrivaled. What sets National Record Retrieval apart is the dedication of their account managers. They keep their finger on the pulse of litigations, providing tailored support that allows our teams to navigate the record ordering process seamlessly. Their proactive communication and in-depth understanding of our needs help us stay ahead in managing cases effectively. Their professionalism, efficiency, and attention to detail set them apart as a leader in the industry.
National Record Retrieval is not just a records retrieval company…they are THE records retrieval vendor that everyone should use. Customer Service is outstanding. Their portal is extremely user-friendly and easy to navigate. Requesting records or medical summaries, paying invoices-everything is designed to be a smooth and stress-free process.
In the hustle and bustle of litigation, NRR takes the stress out of record retrieval. Their user-friendly system makes submitting requests easy and their scheduled follow-ups and request dashboard provides peace of mind knowing that they are timely on top of our clients’ records. Most of all, the team is responsive, professional, and friendly. I recommend NRR to anyone looking for a reliable retrieval experience.
