I have been working with National Record Retrieval for a little over a year now and my team is so happy with them. They are up front about costs/capabilities, they are incredibly responsive and great to work with. We have direct contacts that we are able to reach at any time and we have real relationships with them. We have worked with a lot of vendors, and they rarely live up to the hype, NRR far exceeds it. I really appreciate the care they extend to my team and the work they put in for our clients.
I’ve been utilizing National Record Retrieval for my record retrieval needs since 2015. Having sent 75,000+ record requests across 25+ litigations to the NRR team, I can confidently say their consistency and customer service is unrivaled. What sets National Record Retrieval apart is the dedication of their account managers. They keep their finger on the pulse of litigations, providing tailored support that allows our teams to navigate the record ordering process seamlessly. Their proactive communication and in-depth understanding of our needs help us stay ahead in managing cases effectively. Their professionalism, efficiency, and attention to detail set them apart as a leader in the industry.
National Record Retrieval is not just a records retrieval company…they are THE records retrieval vendor that everyone should use. Customer Service is outstanding. Their portal is extremely user-friendly and easy to navigate. Requesting records or medical summaries, paying invoices-everything is designed to be a smooth and stress-free process.
In the hustle and bustle of litigation, NRR takes the stress out of record retrieval. Their user-friendly system makes submitting requests easy and their scheduled follow-ups and request dashboard provides peace of mind knowing that they are timely on top of our clients’ records. Most of all, the team is responsive, professional, and friendly. I recommend NRR to anyone looking for a reliable retrieval experience.
Founded by and operated by individuals focused on customer first AND progressive office environments. An amazing dedication to their clients as well as vendors is shown to the fullest degree. They not only respect and value their clients, their time, and their needs; they value their employees to the same degree. Working together to ensure that the best, affordable and accurate results hit their clients desks. Innovators in AI and automation to quicken the turn around time to the client, and always thinking for the future needs.
After having bad luck with retrieval companies, decided to give NRR a try. Been using NRR for several years and could not be happier. Great customer service and turnaround time. I highly recommend them for anyone that has been frustrated with the medical record process
